1. Agreement to Terms
By providing your mobile phone number to Prime Swan LLC ("we," "us," "our"), you consent to receive SMS/text messages from us in accordance with these terms. Please read this SMS Terms of Service carefully before opting in to receive text messages from us.
2. Types of Messages We Send
When you opt-in to receive SMS messages from Prime Swan, you may receive the following types of messages:
- Service Notifications: Appointment confirmations, reminders, rescheduling notices, and service updates
- Transactional Messages: Account alerts, security notifications, and responses to your inquiries
- Marketing Messages: Promotional offers, product updates, business news, and early access opportunities (only if you explicitly opt-in)
- Survey/Feedback Requests: Occasional requests for feedback on our services
3. Message Frequency
Message frequency varies based on your interactions with us and your communication preferences:
- Service Messages: Sent as needed based on your appointments, inquiries, or service requests (typically 1-10 messages per month)
- Marketing Messages: Up to 4 messages per month (only if you have explicitly opted-in to marketing communications)
- You may receive more or fewer messages depending on your level of engagement with our services
Example: If you schedule an appointment, you may receive a confirmation message, a reminder 24 hours before, and a follow-up message after your appointment. This is typical service-related communication.
4. Message & Data Rates
Important information about costs:
- Prime Swan does not charge for SMS messages we send to you
- Standard message and data rates may apply based on your mobile carrier's plan
- Check with your carrier for details on your specific plan and any potential charges
- Message frequency may affect your carrier charges if you have a limited text messaging plan
5. How to Opt-In
You opt-in to receive SMS messages from Prime Swan by:
- Checking the consent checkbox on our website forms
- Providing your phone number to our team with verbal consent
- Texting a keyword (such as "JOIN" or "START") to our short code or long code number
- Replying affirmatively to an SMS message from us
Consent is not required as a condition of purchasing any goods or services from us.
6. How to Opt-Out
You may opt-out of receiving SMS messages at any time using any of the following methods:
- Reply STOP: Text "STOP" to any SMS message you receive from us
- Reply HELP: Text "HELP" to any SMS message for assistance
- Email Us: Send a request to [email protected]
- Call Us: Contact us at +1 (307) 201-8660
- Unsubscribe Link: Click the unsubscribe link in any marketing message (if applicable)
After Opting Out: You will receive a one-time confirmation message that you have been unsubscribed. Please allow up to 24 hours for your opt-out request to be fully processed. After opting out, you will no longer receive SMS messages from us, but you may still receive emails or other communications based on your other consent preferences.
7. Help & Support
For questions, concerns, or assistance regarding SMS messages, please contact us:
8. Privacy & Data Security
We respect your privacy and protect your personal information:
- We do NOT sell or rent your phone number to third parties for marketing purposes
- We may share your number with service providers (e.g., GoHighLevel) that process SMS messages on our behalf under confidentiality agreements
- We may disclose your number if required by law, regulation, or legal process
- We implement security measures to protect your phone number and message data from unauthorized access
- For complete details, please see our Privacy Policy
9. Your Rights
Regarding your phone number and SMS communications, you have the right to:
- Opt-Out: Stop receiving SMS messages at any time (see Section 6)
- Access: Request a copy of your phone number and message history
- Delete: Request deletion of your phone number from our systems
- Update: Request corrections to your phone number or communication preferences
- Portability: Request transfer of your data to another service (where applicable by law)
To exercise these rights, contact us at [email protected]
10. Data Retention
We retain your phone number and SMS message history:
- For as long as you remain an active contact or customer
- For as long as necessary to provide our services
- For as required by applicable laws and regulations
- Until you request deletion (subject to legal retention requirements)
11. Changes to These Terms
We may update these SMS Terms of Service from time to time. When we do:
- We will post the updated terms on this page
- We will update the "Last Updated" date
- Continued use of our SMS services after changes constitutes acceptance of the new terms
- We encourage you to review this page periodically for any changes
12. Carrier-Specific Notices
For all mobile carriers:
- Prime Swan LLC is the sender of all SMS messages
- Our messages are sent from various phone numbers (long codes, short codes, or toll-free numbers)
- Message delivery depends on carrier network availability
- We are not liable for delays in message delivery or non-delivery
13. Consent Acknowledgment
By opting in to receive SMS messages from Prime Swan LLC, you acknowledge that:
- You have read and understood these SMS Terms of Service
- You consent to receive SMS messages as described herein
- You understand you can opt-out at any time
- You understand message and data rates may apply
- You are at least 18 years old (or have parental consent if under 18)
14. Related Policies
This SMS Terms of Service should be read in conjunction with our other policies: